A Great Article on Empathy

For years I have been speaking about empathy to my staff. I usually start the lecture in the first interview by telling candidates that empathy for patients is a job requirement and if they don't have it, they won't work for any of my offices. 

As we all know, running a medical office has become increasingly harder with the demands from the government, decreased revenue for the physicians, and a down economy for patients, staff and providers. Most of us show our stress as a result but in our day to day interactions with patients, we must not forget the reason we are all working in Healthcare; It's all about patients. 

The article below is a great handout to give your existing staff. It may remind them of exactly why they're in the job they chose and what they can remember about every patient encounter.

Click here for the article......